CX
Free for up to 2 seats
Limited basic AI chat supportMARKETING
Limited basic AI marketingTEAM
Free up to 30 seats
Chat, video meetings, and documentsCX
Free for up to 2 seatsLimited basic AI chat supportMARKETING
Limited basic AI marketingTEAM
Free up to 30 seatsChat, video meetings, and documentsCX
$150 monthly credits included
Basic AI chat
Limited self-improvement loop
AI procedures (SOP)MARKETING
Basic AI marketingTEAM
$150 monthly credits includedBasic AI for work
Basic AI modelsChat, video meetings, and documents
Data analytics
Limited BI toolsSupport
Basic customer support
Basic developer support (API, SDK)CX
$150 monthly credits includedBasic AI chatLimited self-improvement loopAI procedures (SOP)MARKETING
Basic AI marketingTEAM
$150 monthly credits includedBasic AI for workBasic AI modelsChat, video meetings, and documentsData analyticsLimited BI toolsCX
$500 monthly credits included
Enhanced AI chatSelf-improvement loop
AI procedures (SOP)MARKETING
Enhanced AI marketingTEAM
$500 monthly credits includedEnhanced AI for workBasic AI modelsChat, video meetings, and documentsData analyticsBI toolsSupport
Advanced customer support
Advanced developer support (API, SDK)
ISMS-readyCX
$500 monthly credits includedEnhanced AI chatSelf-improvement loopAI procedures (SOP)MARKETING
Enhanced AI marketingTEAM
$500 monthly credits includedEnhanced AI for workBasic AI modelsChat, video meetings, and documentsData analyticsBI toolsCX
Contact sales
Enterprise-grade AI chatSelf-improvement loop
AI procedures (SOP)MARKETING
Advanced AI marketingTEAM
Contact salesEnterprise-grade AI for workPremium-performance AI modelsChat, video meetings, and documentsData analyticsBI toolsSupport
Full supportFull developer support (API, SDK)
Enterprise-grade security and data controlsCX
Contact salesEnterprise-grade AI chatSelf-improvement loopAI procedures (SOP)MARKETING
Advanced AI marketingTEAM
Contact salesEnterprise-grade AI for workPremium-performance AI modelsChat, video meetings, and documentsData analyticsBI toolsTrusted by 7,913 companies worldwide
View All CasesChannel Works AI Edition
New products, including AI Phone Consultation, AI Marketing, and Work AI, are available exclusively in the AI Edition.
Get more usage at a discounted price compared to the standard rate
Flexibly adapt to seasonal changes in the features you use most
Keep using the service after you’ve used your included usage.
Save up to 20% when you buy additional credits in bulk.
CX
| Other CX Features | On-demand unit price | Annual contract unit price |
|---|---|---|
| Operator Seat | $45 | $3033.3% |
| AI Agent on ChatPer Conversation | $0.70 | $0.5028.5% |
| WorkflowPer Execution | $0.10 | $0.0730% |
| Outbound Messages | Same as Marketing rates | Same as Marketing rates |
Marketing
| Mediums | On-demand unit price | Annual contract unit price |
|---|---|---|
| AI ChatPer Conversation | $0.70 | $0.5028.5% |
| On-site | $0.003 | $0.00233.3% |
| $0.003 | $0.00233.3% | |
| SMS | Varies by length | Varies by length15% |
Team
| Features | On-demand unit price | Annual contract unit price |
|---|---|---|
| Basic Seat | $4.30 | $330% |
| AI Seat | $30$15Promotional price | $20$10Promotional price |
| Chat / Video Meeting / Documents | Included with Basic seats | Included with Basic seats |
All paid plans require a 12-month annual contract. Choose either annual upfront payment or monthly installments.
With annual upfront payment, you pay for the full year at once. Monthly installments split the same 12-month commitment into 12 payments. Monthly installments cost 15% more in total than annual upfront payment. Both payment methods include the same amount of credits.
Credits are the monthly usage allowance included with your plan. As you use features, credits are deducted at each feature's rate.
Credits are allocated separately for each service and cannot be transferred. For example, unused CX credits cannot be used for Marketing sends.
CX and Team credits are issued monthly and must be used within that month. Unused credits expire and do not roll over. Marketing credits are issued for the full year at the start of the contract and can be used anytime during the contract term.
No. After you use all your credits, you will be billed on demand based on what you use. On-demand rates are higher than annual contract rates. To use lower rates, add more credits with an add-on.
Add-ons are annual prepaid packages for purchasing additional credits at a lower rate. They are available by CX, Marketing, or Team service, not for individual features.
Your current paid plan will remain unchanged and will not be migrated automatically. New features such as Voice ALF, AI Marketing, and Work AI are available only with the AI Edition.
A 10% VAT is not included.
Try all paid features free for 14 days
