amazon
Connect Seller Central to look up Amazon orders and reply to buyer inquiries.
This app helps with
Handle Amazon buyer inquiries in UserChat.
Amazon inquiry routes [Support]
Pre-purchase Contact Seller inquiries [Supported]
Order-related Your Orders > Contact Seller inquiries [Supported]
Amazon Customer Service [Not supported]
Customer Questions & Answers [Not supported]
Customer Reviews and reports [Not supported]
Supported inquiries appear in Channel Talk when they reach the seller through Buyer-Seller Messaging. Agent replies are sent to the same Amazon thread.
See inquiry and order context together. View the subject, Amazon alias, thread, and linked order number in UserChat.
Look up and process Amazon orders. Look up orders by Amazon order ID, request cancellations, confirm shipments, and check return information.
Automate inquiry and order work with ALF. ALF can answer ingested inquiries and use order functions in tasks. Availability depends on Seller Central permissions and the order state.
Recommended for
Recommended for Amazon seller teams that want to handle Buyer-Seller Messaging and order support together in UserChat and can register the app's relay email in Seller Central.
Frequently Asked Questions
Which Amazon customer inquiry routes are integrated?
Pre-purchase Contact Seller inquiries and order-related Contact Seller inquiries from Your Orders are integrated when they are delivered to the seller through Buyer-Seller Messaging. Amazon Customer Service, Customer Questions & Answers, Customer Reviews, and reports are not integrated.
How does the same Amazon inquiry continue, and where are replies sent?
The same Amazon thread continues in one UserChat. Agent replies use the stored Amazon reply route to reach the same Buyer-Seller Messaging thread, while the subject, Amazon alias, thread, and order number remain available as context.
What must be configured in Seller Central to receive inquiries?
Select a marketplace, authorize Seller Central OAuth, and register the relay email issued by the app as the Seller Central Buyer Messages receiving address. After connecting, verify that an existing inquiry or the next real inquiry appears in the same UserChat and that a reply reaches the same thread.
Can I see the buyer's real email address and phone number?
Amazon policy may prevent the real email address or phone number from being provided. Customers and conversations are linked using the Amazon alias, Amazon thread, and order number.
Which order tasks can ALF handle?
Connect the app functions to an ALF task to look up orders by Amazon order ID, request cancellations, confirm shipments, and check return information. Availability depends on Seller Central permissions and order state.