네이버 스마트 스토어
네이버 스마트스토어를 연동하여 고객의 문의를 유저챗에서 바로 응대해 보세요. ALF 태스크를 통해 주문 취소나 반품 처리 등의 복잡한 업무도 자동으로 해결할 수 있습니다.
This app helps with
Bring NAVER Smart Store product and order inquiries into Channel Talk user chats so agents can respond with customer and order context in one place. Run order lookups, cancellations, and return requests from commands and ALF tasks, and connect a WMS to provide estimated shipping dates and inventory status.
Recommended for
Recommended for teams that want to manage Smart Store inquiries and order support in one place. It is a good fit for teams automating repetitive order lookups, cancellations, and returns, answering TalkTalk inquiries with order context, or improving delivery and inventory guidance with a WMS.
Frequently Asked Questions
Where can I find the application ID and secret?
You can find them on the application registration and management page in the NAVER Commerce API Center.
What should I check if the connection details are correct but errors continue?
Confirm the application ID and secret in the NAVER Commerce API Center, then verify that the Inquiry, Order Seller, Product/N Delivery, and Seller Information permissions are enabled.
What should I do if TalkTalk inquiries do not appear in Channel Talk?
Smart Store Shopping Chatbot or AI FAQ can conflict with TalkTalk message delivery. Disable the feature in TalkTalk consultation management and, if necessary, remove the existing connection and reconnect with the correct partner ID.
Do I have to use Sellmate as well?
No. A WMS app is optional, but it is recommended if you want to automatically provide estimated shipping dates, inventory, and fulfillment status.
Can I connect only TalkTalk support?
Yes. If the channel also receives order inquiries, configure order-data permissions and automation so agents can see more context in the same workspace.