Free
Core support · Free team communication
$0
Start free with no contract All features available with postpaid usage billing
Included in plan
- 30 basic seats
- 2 operator seats
- AU billed by usage
- Storage 3,000 SU · 6GB
A plan for your team size. Add usage when you need it.
Startup
Starter plan for growing SMBs
$200/mo
Monthly equivalent · $2,400 paid annually
Included in plan
- 5 basic seats
- 2 operator seats
- 50,000 AU each month
- Storage 20,000 SU · 40GB
Business
RECOMMENDEDPlan for expert agents and contact centers
$990/mo
Monthly equivalent · $11,880 paid annually
Included in plan
- 30 basic seats
- 5 operator seats
- 500,000 AU each month
- Storage 125,000 SU · 125GB
Enterprise
Large-scale operations · Advanced security
Included in plan
- 100 basic seats
- 10 operator seats
- 1,500,000 AU each month
- Storage 375,000 SU · 375GB
Every paid plan is an annual contract. Choose annual prepayment or monthly installments.All prices exclude 10% tax.
Compare everything included
See how seats, usage, data access, and security change across plans.
| Feature and allowance | Free | Startup | Business | Enterprise |
|---|---|---|---|---|
| Plan allowancesBase allowances included each month | ||||
| Basic seat | 30 included · 30 max | 5 included · 30 max | 30 included · 100,000 max | 100 included · 100,000 max |
| Operator seat | 2 included · 5 max | 2 included · 10 max | 5 included · 2,500 max | 10 included · 2,500 max |
| Included AU | Usage-based | 50,000 | 500,000 | 1,500,000 |
| Included SU | 3,000 SU · 6GB | 20,000 SU · 40GB | 125,000 SU · 125GB | 375,000 SU · 375GB |
| Core featuresThe essentials for running Channel Talk | ||||
| Team ALF | ||||
| Team Messenger | ||||
| Customer Messenger | ||||
| Phone | ||||
| Customer data | 1,000 customers · last 30 days | Unlimited | Unlimited | Unlimited |
| Tags · goals · basic analytics | ||||
| Custom reports | Up to 2 | Unlimited | ||
| Automatic assignment | ||||
| Follow-up alerts | ||||
| Documents | ||||
| Mobile SDK | ||||
| Open API · Webhook | 5 RPS | 8.5 RPS | 12.5 RPS | |
| Channel Talk Meet | 30 people · 1 hour | |||
| Add-onsUse what you need at the applicable unit rates | ||||
| CRM data access | $40 · Customer contact info and consultations from the last 30 days | |||
| Customer ALF | 500 AU / session | 500 AU / session | 500 AU / session | 500 AU / session |
| Workflow | Usage-based | Usage-based | Usage-based | Usage-based |
| Rule-based marketing | Usage-based | Usage-based | Usage-based | Usage-based |
| Message delivery (PU) | Usage-based | Usage-based | Usage-based | Usage-based |
| Phone numbers · calls (CU) | Usage-based | Usage-based | Usage-based | Usage-based |
| Security package (SSO · IP · audit) | ||||
Unit rates that scale with use
Extra seats and actual usage beyond the plan allowance are added to your monthly bill.
SEATS
Seat types
Seat prices are monthly per person.
Basic seat
- Startup
- $3
- Business
- $3
- Enterprise
- $3
Operator seat
- Free
- $30
- Startup
- $60
- Business
- $60
- Enterprise
- $120
1 Unit = $0.001 · Charges are based on the units used.
AU - AI Unit
Action usage
ALF, marketing, and workflow actions are combined as AU.
Customer ALF
- Support session
- 500 AU / session
ALF MKT
- 1–30 per month
- 0 AU / message
- 31–1,000 per month
- 5 AU / message
- 1,001–10,000 per month
- 2 AU / message
- 10,001–100,000 per month
- 1 AU / message
- 100,001+ per month
- 0.5 AU / message
Workflow
- 1–50 per month
- 0 AU / run
- 51–1,000 per month
- 100 AU / run
- 1,001–10,000 per month
- 50 AU / run
- 10,001+ per month
- 10 AU / run
Rule-based marketing
- 1–30 per month
- 0 AU / message
- 31–1,000 per month
- 5 AU / message
- 1,001–10,000 per month
- 2 AU / message
- 10,001–100,000 per month
- 1 AU / message
- 100,001+ per month
- 0.5 AU / message
SU - Storage Unit
Storage usage
Customer data and file storage are calculated as SU.
Customer data
- 1GB storage
- 500 SU / GB
File storage
- 1GB storage
- 100 SU / GB
- Enterprise
- Drive uploads only · organic files are free
PU - Post Unit
Message usage
Text and Kakao message delivery costs are calculated as PU.
SMS / LMS
- SMS
- 10 PU
- LMS
- 28 PU
AlimTalk / consult messages
- AlimTalk
- 7 PU
- ConsultTalk
- 80 PU
CU - Call Unit
Call usage
Phone numbers and call time are calculated as CU.
Phone number
- One phone number
- 9,000 CU
Calls
- Mobile call
- 72 CU / min
- Landline call
- 15 CU / min
How your monthly bill comes together
Keep the contract simple and annual while monthly cost reflects the way your team actually operates.
Plan fee
Choose an annual plan based on the features and base allowances you need.
On-demand usage
Add basic and operator seats, plus actual monthly AU, SU, PU, and CU usage at the applicable unit rates.
Your final bill may vary by taxes, usage tier, and specific contract terms.
Questions about pricing?
Can I subscribe to a paid plan month to month?
No. Every publicly available paid plan is a 12-month annual contract. You can choose annual prepayment or monthly installments.
What is the difference between prepayment and installments?
Annual prepayment charges all 12 months upfront with a 20% discount. Monthly installments keep the 12-month commitment, charge each month, and include a 10% discount.
What is included in a plan?
Each plan includes basic and operator seats, AU and SU allowances, plus varying API and data capabilities. See the comparison table above for details.
What happens when I exceed an allowance?
Extra seats and AU, SU, PU, and CU usage are added to the monthly bill at the applicable rates. Exact treatment can vary by contract and usage tier.
What are AU, SU, PU, and CU?
AU combines AI, workflow, and marketing actions; SU covers customer data and file storage; PU covers texts and Kakao messages; and CU covers phone numbers and call usage.
Do the displayed prices include tax?
Prices on the USD page exclude tax. Confirm the applicable tax and final billing terms in your contract.
Is pricing the same in Japan?
The Japanese page shows Japan-specific JPY prices and allowances. The English page shows USD pricing.
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