PDF download is stuck on “Preparing”.
Your customers report it
AI builds the fix
AI turns customer conversations into issues and writes the code to resolve them.
Your team reviews and ships. AI updates the customersAI turns customer reports into fixes, then updates customers after your team ships
The only Korean company named a 2026 honouree
1,200+
AI agents deployed
$40M
ARR
¥1B+
ARR in Japan
Trusted by teams in Korea, Japan, and the US
Customers keep asking
Trust starts slipping
The same bug gets reported again and updates get missed. When customers have to chase an answer, trust is on the line
# cedar-connectShared with Cedar Labs
MessagesCanvasFiles
Today
The PDF won’t download. It’s stuck on “Preparing your file.”
Same here. Our weekly report is over 50 MB.
New
Any update? We need this for today’s demo.
Your engineers
should be building
Every repeated question pulls an engineer away from the product. A small team can’t afford to investigate the same bug twice
Scheduled reports
Taylor Kimschedule.tsFeature paused
1
async function addSchedule() {2
await schedules.create({3
reportId, interval: "weekly"4
});5
}feat/scheduled-reportsUncommitted changes
# orbit-supportNew message
Our PDF export is stuck again. The report is over 50 MB. Can you take another look?
I’m on it—checking the export again.
Channel’s approachHow Channel Works
resolves customer issues
AI answers questions, connects related reports, and prepares a fix for your team to review
Slack ConnectEmail
Live chat
+More channels
0101 · Answer & organizeChannel Works
requests into issues
Channel WorksAI answers
customer questionsAI answers questions and groups reports into issues
requests into issues
0202 · Write the fixCoding agent
for your team to review
Investigates the bug
and writes the fixAI writes a fix and opens a pull request
for your team to review
0303 · Review & ship
Pull request
Ready to release
Pull requestYour team reviews
and ships the fixYour team reviews and ships the fix
Ready to release
0404 · Update every customerAI replies to customers
One bug
Every customer accounted for
96 conversations, one reviewed fix. Updates across 32 Slack channels, 48 email recipients, and more
Channel WorksCustomerTeam✦ AI CoS
All issues
Track and resolve issues from your conversations
AssigneePriorityAdd filter
Search
Report export to PDF hangs and never completes, especially for large files.
#188
Invite link expires too soonA new teammate cannot accept their invitation.
#186
Timezone setting isn’t savedThe selected timezone resets after refreshing.
#185
Webhook delivery delayedCheck retry behavior for failed delivery events.
#180
Search results missingRecently added records are not in search results.
#179
Role settings not savedPermission changes revert after refreshing.
#176
Search response improvedCustomer searches now include the latest records.
Customer-driven development, connected to Slack
Whether your customers use Slack, your team does, or both, keep conversations connected to the issue and its fix
Explore Slack integrationFor your customers
Answers and updates in their original threads
SlackCustomer channelcedar-connect
Avery Chen
The PDF won’t download.
1 reply
Channel WorksAPP
Try Reports → Export → CSV while we fix the PDF issue. Your data is ready.
I’ll notify you here as soon as the PDF download is fixed.
For your team
Respond and stay updated from Slack
SlackYour teamcustomer-support
Channel WorksAPP
Avery ChenCedar Labs
From #cedar-connect · Customer channelThe PDF won’t download.
In progressSam Rivera
Sam RiveraMorgan Lee
Can you help us set up SSO?
And more ways to support customers in Slack
Your customer’s trust
Protected at every step
Enterprise-grade protection for the conversations, context, and code that matter
Independently certified
Security you can verify
ISMS and ISO 27001, 27701,
27017, and 27018 certified
Built on AWS
AWS Qualified Software.
Hosted on AWS cloud
Enterprise SSO
SAML SSO, session timeouts, and IP allowlists
Access control
Granular permissions to view, edit, and delete
Data masking
Keep phone numbers and emails private in chats
Anomaly detection
MFA at login, with fraud monitoring built in
Wherever your customers reach you
Connect the channels your customers already use
What is customer-driven development?
When several customers report the same bug, their conversations become one issue. A coding agent uses those reports to investigate and prepare a fix. Your team reviews and releases it, then customers receive an update in their original conversations.
Can our customers keep using Slack?
Yes. Customers can ask questions and receive replies in their existing Slack Connect threads. Your team can also respond from an internal Slack channel, with replies connected to the customer’s original conversation.
Does this work beyond Slack?
Yes. Channel Works supports Slack, email, live chat, Telegram, and WhatsApp. Related customer reports can be connected to one issue, and customers can receive updates in the channel where they contacted you.
Does the coding agent ship changes without review?
The coding agent investigates a technical issue, prepares a code change, and opens a GitHub pull request. Your engineering team reviews and approves the change before it is merged and released.
How do customers hear that an issue is resolved?
The issue keeps its linked customer conversations together. Once the fix is released, AI can send an update back to those conversations, so your team does not have to find and follow up with every customer by hand.
How does Channel Works protect customer data?
Channel Works combines ISMS and ISO certifications with AWS infrastructure, enterprise SSO, granular access controls, data masking, and login protection. Your team can manage access while keeping sensitive customer information protected.
Make customer-driven
development real
From question to fix, and back