Chat with Channel Talk. Work with Channel Works.
From customer conversations to analytics, marketing, and team collaboration. An AI Business OS that puts your customers at the center of your business.
Trusted by 230,246 companies worldwide
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Customer conversations, reinvented
Channel Talk, the AI platform built for customer conversations
Your personalized AI agent demo
Build an AI agent for your
website in minutes
Simple by design
How AI handles 80% of customer
conversations
The reason Channel Talk AI delivers accurate answers is simple: the right rules, structured knowledge, and actions that let AI get work done.
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Rules you can trust
Keep AI accurate and reduce risk with responses that follow your company's policies.
Structured knowledge
Don't just collect data. Build a structured knowledge base (RAG) so AI can understand it and answer accurately.
Actionable support
Beyond answering questions, AI can complete real tasks like canceling orders or changing reservations.
Real results
from real teams
Not a demo. Not a promise. Real outcomes from real support teams.
See how support volume, workflows, and team structure change with AI.
Not a demo. Not a promise.
Real outcomes from real support teams.
See how support volume, workflows,
and team structure change with AI.
AI resolution rate
80.2%
From verifying customer info to checking orders on Cafe24, confirming shipments, and processing courier returns—all these complex order cancellation workflows are now 100% automated thanks to ALF.
Chi-ho Yoo, SCM Division Head at BRANDEN
From verifying customer info to checking orders on Cafe24, confirming shipments, and processing courier returns—all these complex order cancellation workflows are now 100% automated thanks to ALF.
Chi-ho Yoo, SCM Division Head at BRANDEN
Work, reinvented
Channel Works, where all your work comes together
All-in-One Workspace
A workspace built around your customers
Bring customer conversations, team collaboration, and analytics together in one AI platform. Turn customer feedback from Channel Talk into action with Channel Works.
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Customer
Bring chats, calls, and every customer channel into one place. AI agent ALF automates up to 80% of customer conversations, turning every customer interaction into valuable customer insights.
Team
Team Chat keeps your team connected where customer conversations happen. Connect external data, build dashboards in Notebook, and share insights with your team.
AI CoS
From customer conversations to analytics and marketing, CoS is the AI brain behind Channel Works. It analyzes your business, recommends strategies, and takes action, all in one place.
Customer
Bring chats, calls, and every customer channel into one place. AI agent ALF automates up to 80% of customer conversations, turning every customer interaction into valuable customer insights.
From analysis to action, CoS
AI CoS, Your AI Chief of Staff
AI Chief of Staff CoS
AI CoS turns customer data into revenue
No data team. No SQL. AI CoS uncovers what's driving your revenue,
identifies what's holding it back, and recommends the best next steps.
Centralize all your business data
From customer conversations to data across your business tools,
AI brings everything together into one analytics workspace.
Ask in plain english. Get analysis in minutes.
Ask, “Why are VIP sales down?” CoS analyzes your data, recommends next steps,
and even helps launch campaigns, all in about 5 minutes.
Analysis that took over a week, done in 5 minutes
"CoS analyzes sales data and uncovers insights in just five minutes instead of over a week. It even finds missed revenue opportunities. It's like having an AI Chief of Staff with the expertise of an advertiser, marketer, CRM specialist, and data analyst."
Enterprise-grade security
