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From first response to product recommendations
and post-chat surveys,
AI resolves the majority of repetitive inquiries,
freeing your team to focus on complex, high-value conversations.
Click to explore real customer data
Not a demo. Not a promise. Real outcomes from real support teams.
See how support volume, workflows, and team structure change with AI.

AI resolution rate
80.2%
From verifying customer info to checking orders on Cafe24, confirming shipments, and processing courier returns—all these complex order cancellation workflows are now 100% automated thanks to ALF.
Chi-ho Yoo, SCM Division Head at BRANDEN
From verifying customer info to checking orders on Cafe24, confirming shipments, and processing courier returns—all these complex order cancellation workflows are now 100% automated thanks to ALF.
Chi-ho Yoo, SCM Division Head at BRANDEN
AI resolves routine inquiries in real time, so your team can focus on high-impact conversations. As it learns from every interaction, resolution rates go up and manual workload goes down.
It comes down to four things: clear rules, structured knowledge, executable tasks, and continuous improvement.
Prevent hallucinations and ensure every response follows your company policies. Reduce risk and keep answers accurate.
Not just stored data. A structured knowledge system (RAG) helps AI understand context and deliver accurate, consistent answers.
Go beyond answers. AI can take action: cancel orders, update bookings, and resolve issues instantly.
AI evaluates its own performance, suggests improvements, and keeps knowledge up to date so it gets better over time.


AI without rules leads to inconsistent answers, confusion, and risk.
AI that makes things up or breaks policy is a risk. Set clear rules, and ensure every response stays accurate and on-brand.

Apply different rules based on inquiry type, customer data, or context and turn them on or off anytime.

AI without rules leads to inconsistent answers, confusion, and risk.
Set rules to build a safe, reliable AI agent.


More data doesn't mean better answers. Without structure, AI can't deliver what customers need.
Don't just store data, structure it. Organized knowledge helps AI understand, reason, and deliver the right answers.

Group knowledge into folders and customize responses by context. Upload files or URLs, and your AI is ready to answer (RAG). Update everything easily with Documents.

More data doesn't mean better answers. Without structure, AI can't deliver what customers need.

Manage PDFs, articles, and website data systematically with directory structure, giving your team full control over knowledge architecture.

Cancel Order
You are a chatbot for processing order
cancellations and refunds. When a customer says "cancel"...
A. Fetch order list & shipping status
Write JavaScript code.
B. Display orders & identify selection
Add detailed instructions for
the task to perform.
C. Submit cancellation
Write JavaScript code.
D. Cancellation confirmation
Write JavaScript code.

If AI only repeats policies, conversations drag on
and customers get frustrated.
Go beyond responses. Let AI resolve issues by completing real tasks like canceling orders or updating bookings.

Cancel Order
You are a chatbot for processing order
cancellations and refunds. When a customer says "cancel"...
A. Fetch order list & shipping status
Write JavaScript code.
B. Display orders & identify selection
Add detailed instructions for
the task to perform.
C. Submit cancellation
Write JavaScript code.
D. Cancellation confirmation
Write JavaScript code.
Let AI handle real workflows, not just conversations. Set actions with natural language and connect to your systems to automate tasks end-to-end. (JavaScript)

If AI only repeats policies, conversations drag on and customers get frustrated.

Understand requests and complete tasks through automated actions.
Continuous improvement
It evaluates conversation quality and suggests how to improve so resolution rates keep increasing.

Every conversation is analyzed automatically, giving you clear insights into quality, gaps, and performance.Every conversation is analyzed automatically, giving you clear insights into quality, gaps, and performance.

When ALF responds to free exchange inquiries using existing knowledge, agents are stepping in to correct the information.
AI flags gaps and outdated content, helping you continuously improve accuracy and resolution rates.AI flags gaps and outdated content, helping you continuously improve accuracy and resolution rates.
Use the same Rules, Knowledge, and Tasks across every channel for consistent answers everywhere.

AI can do a lot, but the most important conversations still need people.
From automation to agent tools, everything works together in one place.



See CRM data before the conversation starts. When you know your customer, every conversation is better.

어제 주문한 상품은 언제쯤 배송될까요? 연말이라 택배가 많이 밀릴 텐데, 혹시 언제쯤 출고되는지 알 수 있을까요? 이번 주말에는 꼭 받아야 해서요.
네 고객님, 배송 일정이 많이 궁금하셨죠. 주문하신 상품의 정확한 출고 일정을 시스템에서 조회해 드릴 테니 잠시만 기다려 주시겠습니까?
Auto summaries and recordings keep everyone aligned, no details missed.

Share conversation history across channels and teams, so everyone stays in sync.





