makeshop by gmo
You can check customer information from your own store on Channel Talk.
This app helps with
Look up orders by makeshop order number, cancel orders, and change shipping addresses.
Receive customer inquiries and multiform notifications in Channel Talk UserChat and handle them in one place.
Deliver UserChat replies to customer email and keep follow-up replies in the same conversation.
Recommended for
Recommended for operations teams that want to handle makeshop by GMO order support and email inquiries together in Channel Talk. It is a good fit for teams that respond with order context and want to manage inquiries from multiple mailboxes in one conversation flow.
Frequently Asked Questions
Do existing connected customers need to authorize again?
Existing connected customers can continue using order features without reinstalling the app or authorizing again. To use the new inquiry integration, enable Inquiry Email Relay in the app settings.
Which order features are supported?
Look up orders by makeshop order number, cancel orders, and change shipping addresses. Return and exchange processing are not supported.
Where should I register the Relay Email?
Register the Relay Email shown in Channel Talk app settings in makeshop admin > Store setup/settings > Store information > Contact settings > Inquiry email.
What should I configure to receive multiform inquiries?
In makeshop admin > Store design > Features/settings > Multiform settings, enable both email notifications and Include content in email for the form so inquiry details are imported automatically.
How are UserChat replies delivered to customers?
Replies sent by agents from UserChat are delivered to the customer's email. When the customer replies to that email, the message returns to the same UserChat.