Qoo10
Qoo10
This app helps with
Handle Qoo10 customer inquiries in UserChat.
Qoo10 inquiry routes [Support]
商品 Q&A (ITEM) [Supported]
Qpost [Partially supported: inquiries returned as MSG by GetInquiryMessage]
ヘルプ [Not supported]
レビュー / 報告 [Not supported]
Supported ITEM and MSG inquiries appear in Channel Talk, and agent replies are sent to Qoo10.
See the context needed to respond. Messages with the same INQ_TYPE + QUESTION_NO continue in one UserChat. You can see the inquiry status (S1, S2, S3), title, time, product information, and order number.
Look up and cancel orders. Look up an order by its Qoo10 order number, then an agent can select a cancellation reason and cancel the entire order.
Reduce repetitive work with ALF. ALF can answer ingested inquiries and look up Qoo10 orders in tasks. Order cancellation must be run by a manager.
Recommended for
Recommended for Qoo10 seller teams that want to bring ITEM and MSG seller inquiries into UserChat and respond with product, order, and status context. It is not intended for teams that need every Qpost, ヘルプ, and レビュー / 報告 route integrated.
Frequently Asked Questions
Which Qoo10 customer inquiry routes are integrated?
The app integrates ITEM (商品 Q&A) and inquiries returned by GetInquiryMessage with INQ_TYPE=MSG. A complete one-to-one mapping between all Qpost messages and MSG is unverified. Qoo10 customer service inquiries under ヘルプ and レビュー / 報告 are not integrated.
How does the same inquiry continue, and what context is shown?
Follow-up messages with the same INQ_TYPE + QUESTION_NO continue in one UserChat. The inquiry type and number, status, title, inquiry time, product information, and an order number linked by Qoo10 appear as metadata and an internal message.
Which date range and statuses are imported, and can completed inquiries receive replies?
The app imports S1, S2, and S3 inquiries from the configured most recent 1–30 days. S3 is completed in Qoo10 and cannot receive another reply from Channel Talk.
Are images and messages sent from QSM synchronized?
Replies are text-only and limited to 4,000 characters. Images are not sent or received. Messages initiated by a seller in QSM are not reverse-synchronized to Channel Talk.
What can ALF and the order functions do?
ALF can answer inquiries that arrive in UserChat and use order lookup. An inquiry does not automatically cancel an order; an agent executes the cancellation. Partial cancellation, returns, exchanges, and address changes are unsupported.
What is required to start the integration?
Prepare a Qoo10 API Key/API ID, QSM ID, and QSM password, then set the inquiry window to the most recent 1–30 days. After connecting, verify with an existing inquiry or the next real ITEM or MSG inquiry in UserChat. See the Qoo10 integration guide (Korean) for details.