Sellmate
Installation is required to integrate with Sellmate for utilizing order and shipping management data.
This app helps with
Connect Cafe24 with Sellmate to automate order management. Handle order lookups, cancellations, exchanges, and return requests in Channel Talk, with support for estimated shipping dates on partial deliveries and board integration. Bring Sellmate order status and operating policies into your support workflow to resolve repetitive order inquiries more quickly.
Recommended for
This app is recommended for teams that manage Cafe24 orders in Sellmate and want to connect that workflow to customer support. It is a good fit for teams that want to handle exchanges and return requests in Channel Talk as well as order lookups and cancellations. It is also useful for teams that want to reduce repetitive order-management work with partial-delivery updates and board integration.
Frequently Asked Questions
What is a domain?
It is the company-specific connection information that identifies your Sellmate account. You can find it in the Sellmate admin URL or ask your Sellmate representative.
Do I need to enter the full URL as the domain?
No. Enter the company-specific domain value assigned by Sellmate rather than the full URL. If you are unsure, check the company identifier in your Sellmate admin URL.
What should I check if authentication fails with the correct domain?
Confirm that you approved Channel Talk access on the Sellmate authorization screen. WMS data lookup can fail if you saved the domain without completing authorization.
Do I need to enter the domain again after selecting Sellmate in Cafe24 or NAVER Smart Store?
Enter the domain and authorize the account in the Sellmate app settings. In the commerce app settings, select Sellmate as the WMS. The WMS selector does not need another domain field, but Sellmate authentication must already be complete.
Does Sellmate work immediately after installation?
After configuring Sellmate, select it as the WMS in a commerce app such as Cafe24 or NAVER Smart Store to use it in order-support automation.
When is setup considered complete?
Setup is complete when Sellmate domain authentication succeeds, Sellmate is selected as the WMS in the connected commerce app, and real order lookup or delivery guidance commands work successfully.