Live Chat
You Chat, They Clap
Live Chat
Workflow
Reports
“Using Channel, our Conversion Rate has been increased by 30%.”
“Business communication time decreased by 80%. Tasks that took 5 days are now reduced to just one day!”
“When a certain dress was out of stock, the cs team browsed the Channel conversation history and paid attention to each customer’s needs. One customer was so impressed with this service that she sent a small gift to the cs team.”
Personalizing Customer Experience
Good Conversations
Better Conversions
Simplified Customer Profile
Simplified Customer Profile
Form
Macro
Internal Communication
Text Translation
Simplified Customer Profile
Form
Macro
Internal Communication
Text Translation
Recommended
An omni-channel experience
From start to finish
Unifying communication
Customers can reach out from any channel.
You can respond through Channel.io.
You can respond through Channel.io.
Recommended
An omni-channel experience
From start to finish
Unifying communication
Customers can reach out from any channel.
You can respond through Channel.io.
You can respond through Channel.io.
Seamless conversations
Flawless live chat experiences
Continue the conversation by bringing back
drop-off customers through SMS or email.
drop-off customers through SMS or email.
Seamless conversations
Flawless live chat experiences
Continue the conversation by bringing back
drop-off customers through SMS or email.
drop-off customers through SMS or email.
Update Your Status When You’re Away
When you’re on a break or in a meeting, you can update
your status to stop chat assignments to prevent delays
and missed responses.
Add-ons
Difficult to make a chatbot?
Just 10min. Create your own workflow.
Customizable chatbots to help manage queries.
Make customer service
Feel fantastic
Improve resolution rates and keep customers satisfied.
“Channel enables us to handle twice more inquiries with the same workforce.”
“Since the bot answers 50% of the inquiries, our work efficiency has been doubled.”
“We receive 60% fewer simple inquiries after Channel. Now we have more time to think about what we can do in the meantime.”
Customer Experience on Auto-Pilot
The Swiss Army Knife of Live Chats
With Everything You Need and More
Files, Images, and Emojis
Files, Images, and Emojis
Auto-Assign Operators
Set Categories and Tags
Page Targeting
Files, Images, and Emojis
Auto-Assign Operators
Set Categories and Tags
Page Targeting
Live Chat Reports
In Data We Trust
Visualize your customer data.
Grow your business with actionable insights.
Grow your business with actionable insights.
Optimize Chat Efficiency
Optimize Chat Efficiency
Identify Patterns & Trends
Performance Monitoring
Optimize Chat Efficiency
Identify Patterns & Trends
Performance Monitoring
Operator Management
Operator Overview All in One View
Assign and manage seats for managers who are handling chats and calls from a single dashboard.
Recommended Features
Marketing
Simplified marketing campaigns and CRM.
Team Chat
Unified communication.
Simplified collaboration.
Simplified collaboration.