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Mid-Market Account Executive

Channel Talk is a customer service platform that helps businesses increase the lifetime value of their customers through a VIP concierge experience. We are Asia’s largest B2B SaaS company and the #1 customer service platform in Korea and Japan with over 170K+ users.

We’re looking for an ambitious and proactive Mid-Market Account Executive to join as an early member of our US team as we work on our expansion into the new market. If you thrive in a fast-paced, startup environment and are excited about the opportunity to build our US presence from the ground up, then this role is right for you.

About the Role

  • The Account Executive position will manage the full sales cycle from building relationships with key stakeholders to negotiation and contracting
  • Define our Ideal Customer Persona (ICP) for the mid-market by proactively setting a hypotheses, taking action, and adjusting as needed
  • Lead demos of Channel Talk’s product offering to a variety of stakeholders
  • Drive new business acquisition and expanding existing accounts through upsell and cross sell, ensuring high renewal rates
  • Understand customer use cases to align them with Channel Talk’s solutions in order to identify new sales opportunities
  • Collaborate with internal teams to share key customer feedback and insights to improve the overall product and customer experience

    • What We’re Looking For

  • 1-3 years of experience as an Account Executive or 2+ years of experience as a Sales Development Representative at a B2B SaaS company
  • Experience owning a book of business, with a focus on upsells, cross-sells, and expansion opportunities is preferred
  • A strong sense of intellectual curiosity, you are driven on discovering the “why” behind prospects’ needs and are update to date with industry trends
  • Thrives in a fast-paced, dynamic environment and excited to be part of a high-growth Sales team as we scale
  • Understands the value of excellent customer service
  • Well-organized with strong time management skills
  • Experience exceeding a sales quota

    • Nice to Have

  • Experience selling to e-commerce or DTC brands, particularly in fashion and beauty is a plus
  • Experience in B2B SaaS sales
  • Experience at a startup
  • Korean language ability (a great plus)

    • What You’ll Get

  • In-depth knowledge and experience selling a B2B SaaS product
  • Experience in a fast-growing, venture-backed SaaS startup
  • Flexible time off and hybrid work arrangements
  • 15 days of PTO (with the option for more if needed)
  • Latest MacBook or equivalent device
  • 100% employer-paid health insurance options
  • An office is located in Soho
  • Transportation allowance for your daily commute (in addition to any business travel expenses)
  • The anticipated OTE for this role is $80k-130k annually. Actual compensation and title will be based on experience, qualifications, and skills.

    • Process

  • Submit your resume
  • Recruiter Screening (Online)
  • Peer Interview (Online or in-person)
  • -----Meet your peer and understand how we work
  • -----Pitch: Prepare an elevator or 5-minute pitch on any topic for the first interview (no keynote/presentation required)
  • CEO/Founder Interview (Online)
  • -----Meet the founders and understand why’s and how’s of Channel Talk