Quick Tips

5 Key Marketing Campaigns to Set Up [Onboarding Guide]

Marketing campaigns are personalized pop-ups you can send to segmented customers. From saying hello to first-time visitors to VIP-only discount messaging to cart abandonment reminders, you can utilize this feature in many ways to communicate with your customers. To help you get started, we’ve compiled the top 7 essential marketing campaigns you need to help get started. General Steps: 1. Find the Marketing icon on the left-hand menu 2. Click [Campaign] 3. Click [Create a campaign] 4. Select Mess

Dec 06, 2024 · Anna

7 Key Segments to Set Up [Onboarding Guide]

Contacts is where all your customer data lives. Within that database, you can create segments of your customers to then send personalized messages to which can improve engagement and increase sales. To help you get started, we’ve compiled the top 7 essential segments to build in your CRM so you can get the most out of this feature. General Steps: 1. Find the Contacts icon on the left-hand menu 2. Click [Advanced Filter] 3. Search the variables listed below in each section 4. After setting the va

Nov 28, 2024 · Anna

CX Manager Efficiency Guide - (1) Chat Support Edition

The Secret to Finishing the Same Work 30 Minutes Earlier as a CX Manager Have you ever found yourself stuck in a cycle of endless conversations, pushing back that project you promised to start this year? As a CX manager juggling multiple tasks while handling customer interactions, efficiency becomes your best friend. Channel Talk is here to revolutionize your workday. Our platform offers a suite of features designed to minimize repetitive tasks and allow you to focus on what truly matters – your

Jul 03, 2024 · Channel Talk

Unlocking the Power of Managed Users (MUs) in Channel Talk

In the world of customer management, understanding how Managed Users (MUs) accumulate and leveraging their potential can make all the difference in providing exceptional service and driving business growth. Let's dive into the essentials: --- What is MU? Managed Users, or MU, is the backbone of your customer management strategy within Channel Talk's system. It's not just about storing contact details; MU holds valuable insights like customer interactions and purchase history, empowering you to t

May 24, 2024 · Channel Talk

If you are new to Channel Talk on your Shopify website

If you are new to Channel Talk on your Shopify website Channel Talk and Shopify: A Perfect Partnership When Channel Talk and Shopify join forces, they empower you to create stunning landing pages, engage visitors, convert leads, and build stronger customer relationships. But before you dive into connecting with customers, it’s essential to ensure that Channel Talk is properly set up on your Shopify platform. Here are 5 essential steps to follow before you start live conversations with your Shopi

Jul 17, 2023 · Channel Talk

Getting started with Channel Talk

The First Steps of Your Customer Driven Journey Why does using a live chat make sense? Talking to customers is crucial for any business. While you can remove a storefront and still have customers, you can't have a business without them. Understanding your customer base is equally important, providing valuable insights for making informed decisions. For online businesses, direct interaction with customers is challenging. This is where live chats come into play. They are gaining popularity because

Apr 12, 2023 · Anna