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Let AI handle the 80%.
Your team handles the 20% that matters.

From first response to product recommendations
and post-chat surveys,
AI resolves the majority of repetitive inquiries,
freeing your team to focus on complex, high-value conversations.

Click to explore real customer data

Real results
from real teams

Not a demo. Not a promise. Real outcomes from real support teams.
See how support volume, workflows, and team structure change with AI.

View All Cases
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BRANDEN
80.2%

AI resolution rate

80.2%

From verifying customer info to checking orders on Cafe24, confirming shipments, and processing courier returns—all these complex order cancellation workflows are now 100% automated thanks to ALF.

Chi-ho Yoo, SCM Division Head at BRANDEN

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From verifying customer info to checking orders on Cafe24, confirming shipments, and processing courier returns—all these complex order cancellation workflows are now 100% automated thanks to ALF.

Chi-ho Yoo, SCM Division Head at BRANDEN

Smarter with every conversation

AI resolves routine inquiries in real time, so your team can focus on high-impact conversations. As it learns from every interaction, resolution rates go up and manual workload goes down.


Rules

Rules you can trust

AI that makes things up or breaks policy is a risk.
Set clear rules, and ensure every response stays accurate and on-brand.
Default CX tone
ALF is a friendly CX manager. Guide customers warmly about the brand.
  • Use a warm, trustworthy yet casual tone.
  • Keep responses concise and focused on the question.
Looks clear! This should work well.
2 filters
Shipping inquiries
ALF values customers's patience. Provide transparent shipping updates.
  • Don't confirm delivery dates when tracking isn't available.
  • Empathize with excitement and use a friendly, trustworthy tone.
Looks clear! This should work well.
2 filters
International payments
ALF prioritizes data accuracy. Only provide verified information.
  • Don't make assumptions about external banking status.
  • Explain fees and exchange rates clearly and simply.
Looks clear! This should work well.
2 filters
Define how AI responds
  • Apply different rules based on inquiry type, customer data, or context and turn them on or off anytime.
AI without guardrails

AI without rules leads to inconsistent answers, confusion, and risk.

Rules

Rules you can trust

AI that makes things up or breaks policy is a risk. Set clear rules, and ensure every response stays accurate and on-brand.

Default CX tone
ALF is a friendly CX manager. Guide customers warmly about the brand.
  • Use a warm, trustworthy yet casual tone.
  • Keep responses concise and focused on the question.
Looks clear! This should work well.
2 filters
Shipping inquiries
ALF values customers's patience. Provide transparent shipping updates.
  • Don't confirm delivery dates when tracking isn't available.
  • Empathize with excitement and use a friendly, trustworthy tone.
Looks clear! This should work well.
2 filters
International payments
ALF prioritizes data accuracy. Only provide verified information.
  • Don't make assumptions about external banking status.
  • Explain fees and exchange rates clearly and simply.
Looks clear! This should work well.
2 filters
Define how AI responds

Apply different rules based on inquiry type, customer data, or context and turn them on or off anytime.

AI without guardrails

AI without rules leads to inconsistent answers, confusion, and risk.

AI with rules applied

Set rules to build a safe, reliable AI agent.

Knowledge

Structured Knowledge

Don't just store data, structure it. Organized knowledge helps AI understand, reason,
and deliver the right answers.
Knowledge
NameResolution RateReference Count
NYC Branch(10)
85%1,240
LA Branch(8)
92%2,150
SF Branch(8)
78%890
Store Operation ChecklistReferenced(13)
98%3,420
Customer Service Standard ManualNot referenced(20)
95%1,850
The Table Official SiteReferenced
88%5,600
Ingredient order sheetNot referenced
100%2,100
Monthly sales reportNot referenced
94%840
Customer Service Standard ManualReferenced
95%4,200
Membership guideReferenced
82%1,120
Emergency response guideReferenced
88%440
Structure your Knowledge
  • Group knowledge into folders and customize responses by context. Upload files or URLs, and your AI is ready to answer. Update everything easily with Documents.
Unstructured data

More data doesn't mean better answers. Without structure, AI can't deliver what customers need.

Knowledge

Structured Knowledge

Don't just store data, structure it. Organized knowledge helps AI understand, reason, and deliver the right answers.

Knowledge
NameResolution RateReference Count
NYC Branch(10)
85%1,240
LA Branch(8)
92%2,150
SF Branch(8)
78%890
Store Operation ChecklistReferenced(13)
98%3,420
Customer Service Standard ManualNot referenced(20)
95%1,850
The Table Official SiteReferenced
88%5,600
Ingredient order sheetNot referenced
100%2,100
Monthly sales reportNot referenced
94%840
Customer Service Standard ManualReferenced
95%4,200
Membership guideReferenced
82%1,120
Emergency response guideReferenced
88%440
Structure your Knowledge

Group knowledge into folders and customize responses by context. Upload files or URLs, and your AI is ready to answer (RAG). Update everything easily with Documents.

Unstructured data

More data doesn't mean better answers. Without structure, AI can't deliver what customers need.

Filtered knowledge by folder

Manage PDFs, articles, and website data systematically with directory structure, giving your team full control over knowledge architecture.

Tasks (actions)

Actionable support

Go beyond responses. Let AI resolve issues by completing real tasks
like canceling orders or updating bookings.
Trigger

Cancel Order

You are a chatbot for processing order

cancellations and refunds. When a customer says "cancel"...

A. Fetch order list & shipping status

Write JavaScript code.

B. Display orders & identify selection

Add detailed instructions for

the task to perform.

C. Submit cancellation

Write JavaScript code.

D. Cancellation confirmation

Write JavaScript code.

Complete
Automate Tasks
  • Let AI handle real workflows, not just conversations. Set actions with natural language and connect to your systems to automate tasks end-to-end.
Answers without action

If AI only repeats policies, conversations drag on
and customers get frustrated.

Tasks (actions)

Actionable support

Go beyond responses. Let AI resolve issues by completing real tasks like canceling orders or updating bookings.

Trigger

Cancel Order

You are a chatbot for processing order

cancellations and refunds. When a customer says "cancel"...

A. Fetch order list & shipping status

Write JavaScript code.

B. Display orders & identify selection

Add detailed instructions for

the task to perform.

C. Submit cancellation

Write JavaScript code.

D. Cancellation confirmation

Write JavaScript code.

Complete
Automate Tasks

Let AI handle real workflows, not just conversations. Set actions with natural language and connect to your systems to automate tasks end-to-end. (JavaScript)

Answers without action

If AI only repeats policies, conversations drag on and customers get frustrated.

Execute customer requests directly

Understand requests and complete tasks through automated actions.

Performance & Optimization

Continuous improvement

Know exactly how your AI is performing. It evaluates conversation quality and suggests how to improve so resolution rates keep increasing.

Self-evaluation

Every conversation is analyzed automatically, giving you clear insights into quality, gaps, and performance.Every conversation is analyzed automatically, giving you clear insights into quality, gaps, and performance.

Suggested improvements

Coming soon

AI flags gaps and outdated content, helping you continuously improve accuracy and resolution rates.AI flags gaps and outdated content, helping you continuously improve accuracy and resolution rates.

Channel Works

All your support channels.
One AI.

Use the same Rules, Knowledge, and Tasks across every channel for consistent answers everywhere.

When it matters most, people step in

AI can do a lot, but the most important conversations still need people.
From automation to agent tools, everything works together in one place.

Customer context, at a glance

See CRM data before the conversation starts. When you know your customer, every conversation is better.

Calls, summarized and recorded

Auto summaries and recordings keep everyone aligned, no details missed.

Shared conversations across teams

Share conversation history across channels and teams, so everyone stays in sync.

229,098Customers worldwide
1,286,781+Conversations resolved by AI
98%Retention rate

Enterprise-grade security

Works with your existing tools

Learn more

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